01
First determine the delay stage
Open the current order and bank transaction. If the bank shows processing or refusal, the reason may still be in the payment. If the payment is successful, but the store is awaiting payment, you need to match the receipt with a specific order.
If the order is already in progress, paying again will not speed up processing. If completion is displayed, proceed to check your game profile and balance. Status names vary among different sellers; focus on their meaning.
| What is visible | What to check | Next action |
|---|---|---|
| Bank: processing | Final operation status | Wait for the bank result |
| Payment successful, order awaiting payment | Order number, amount and receipt | Give them to the seller |
| Order in progress | Specified processing time | Do not create a duplicate |
| Order completed, no diamonds | Both ID and game balance | Restart then access |
02
Check the entire recipient
Open your Mobile Legends profile and compare the Player ID and Server ID with the order. Please check your details especially carefully after switching accounts or making a purchase for a friend. The correct nickname in correspondence does not compensate for an error in the order numbers.
If you find a discrepancy, immediately notify support. Attach the order data and the correct values separately to avoid confusion. Do not promise the recipient the transfer of already accrued diamonds: this requires verification and is not guaranteed.
03
Update your balance and check the contents of your purchase
Completely restart the game and log into the correct profile. This step is recommended by Codashop if there is a delay in displaying diamonds. If possible, compare the balance to the snapshot before the purchase and take into account expenses made after the purchase.
Check which product was purchased. A one-time diamond package and a pass with progressive rewards cannot be valued equally. Unlimit in Mobile Legends features one-time packages; There is no need to look for a daily Weekly Pass for such an order.
04
What to write to support
Start with the order number and a short description: “Payment successful, order completed, balance has not changed after restart.” Then attach proof of payment and a profile photo with both IDs. To purchase from another store, contact the seller from whom the order was placed.
Specify the time of payment with time zone, the selected package and the contact email of the order. If there is an error text, please provide it in full. Leave information on the receipt that allows you to locate the payment, but hide any unnecessary personal information before posting it in any public place.
Order number and selected package.
Player ID and Server ID of the recipient.
Successful transaction receipt.
Snapshot of the game profile and current balance.
What checks have already been performed.
05
What not to do before answering
Do not repeat payments, change accounts at random, or delete proof of purchase. A new order creates a separate transaction and makes it difficult to discern which top-up was made.
Do not give your Moonton password, email code, or device access to someone who promises to “speed up diamonds.” Credit verification starts with your order number and IDs, not with someone else logging into your account.