01
Where to see UID on your phone and computer
Enter the world of the desired character and find the UID in the lower right corner of the screen. It can also be viewed on the game profile page. If you are sending information for a gift, take a photo in which the number is read in its entirety.
The Unlimit form expects a 9-10 digit game UID. If the inserted value is not accepted, compare it with the game, remove extra spaces and make sure that you did not copy another identifier. Do not add or delete numbers to pass the test.
02
UID, HoYoLAB ID and email: what's the difference
The UID refers to the game character. HoYoLAB is a separate community service, so the number from its profile cannot be transferred to the game UID field without verification. Email helps you log into your account or receive messages, but does not replace the recipient of the top-up.
For example, the entry "UID: 700123456, Server: Europe" shows the format of two order data. This is a tutorial example and not a verified account; use only the number from your gaming profile.
| Data | What are they for? | Suitable instead of UID? |
|---|---|---|
| UID from Genshin | Determine game recipient | Yes, this is a required field |
| HoYoLAB ID | Community profile | No |
| Nickname | Display name | No |
| Contact email | Order communication | No |
03
How to check a server without guessing by numbers
On your computer and phone, look at the selected server on the Genshin Impact login screen. Then log in and make sure that the usual progress has loaded. In the purchase form, select the same option: Europe, America, Asia or Taiwan / Hong Kong / Macau.
Online UID first digit tables should not be the only basis for ordering. It is more reliable to check the server in the client itself, especially if you have changed the device or play on several servers.
04
What to check on PlayStation
HoYoverse indicates that the server on PlayStation is determined by the region of the PSN account. Look at the UID in the game and check that the same linked game profile is open on another device if you are using multiple platforms.
Do not change account bindings at random. If a starting character appears on a new device, first find out if the login method and the server are the same. It could be a different profile rather than your previous progress disappearing.
The compatibility of the top-up method is checked separately according to the product conditions. Platform matching alone does not replace UID verification.
05
If the server or UID is incorrect
Before paying, return to the form and correct the information. If you have already paid, immediately tell support your order number and the correct UID/server pair. The ability to stop or adjust the operation depends on its current stage.
Do not try to receive a purchase by switching servers after ordering. HoYoverse does not support transferring or merging server progress: this is not a delivery setting. While the original purchase is being processed, a new payment will only create another order.