01
Describe the symptom before changing settings
Note what happens after starting dictation: no response, no audio, incorrect text or a result that never reaches the field. Include the exact error if one appears. This is more useful than “it stopped working” and helps reproduce the issue.
| Symptom | First check |
|---|---|
| Recording without voice | Record with the same microphone in another app. |
| Incorrect words | Repeat a short phrase without background noise. |
| Text did not reach the field | Check focus and try in a plain note. |
| Usage-limit message | Read the message and check the current plan. |
02
Check that the microphone actually records
Check the hardware mute button on the headset or laptop. Then record a short clip in the system recorder. If that is also silent, first fix the connection or system input; purchasing Pro again will not solve it.
Allow Wispr microphone access in system privacy settings. On Windows, also check permission for desktop apps. After changing permissions, restart Flow and repeat a short test. The official guide provides platform-specific steps.
03
Check the selected audio input
Connecting a headset does not necessarily mean the app is using its microphone. On desktop, open Settings → General → Microphone → Change and select the intended device. Make sure you have not selected a virtual input that currently receives no audio.
After changing devices, start a new short dictation. If the problem began when a Bluetooth headset connected or disconnected, compare it with the built-in microphone. A closed MacBook needs an available external input.
04
Separate recognition from text insertion
If voice is recorded, run the same test in two places: a plain note and the app where the issue occurred. Click the input field first. Avoid payment submission, deletion commands or any field where accidental text could trigger an action.
If text appears in the note but not in the target window, describe the issue to support as an insertion problem. If both places contain incorrect words, keep a short non-sensitive example of what you said and the result. That is more useful than a long recording containing work data.
05
Restarting and contacting support
If the app is unresponsive, finish the current recording, quit Flow completely and reopen it. Do not start with a reset or reinstall: the official guide warns that local transcripts may not return. Save important material before taking those steps.
For a technical issue, prepare the operating system and app version, microphone model, exact error and checks already attempted. For a purchase or delivered-link issue, contact Unlimit with the order number. Do not post a full coupon, password or payment details in a public chat.