01
Where to view balance and transactions
Open Telegram settings and the “Your stars” section. It displays the current balance and transaction history, including purchases within bots and mini-applications.
To contact support, write down the date, amount, service name and ID of the required transaction.
02
What to do if the goods are not delivered
The developer of the corresponding bot or mini-application is responsible for the delivery of the digital product. Telegram recommends contacting him directly; The /paysupport command should show payment support instructions.
Do not submit a repeat purchase until you have checked the status of the first transaction and the seller's response.
Open the controversial transaction in history.
Save her ID.
Write to the seller or use /paysupport.
03
When a refund is not guaranteed
Under Telegram's terms, the purchase of Stars is usually considered final. A refund for a digital product is possible when it is initiated by the supplier of that product, for example due to a delivery error.
If a problem occurs at the stage of payment by credit card or through an application store, the rules of the corresponding payment provider additionally apply.
If you delete or lose access to your account, your remaining Stars user balance may be lost, so please protect your account in advance.