01
First, locate the order details
After delivery, credentials are available on the order page and sent to your contact email. If you purchased while signed in to Unlimit, open the order in your account. The email entered at checkout is for delivery and communication; it does not have to match the CapCut login.
If payment has succeeded but the order is still processing, do not make a second payment to speed things up. Save the first order number and ask support about its status. Do not send the password preemptively: start with the order number and a description of the problem.
02
Sign in to the supplied profile
Use the official CapCut website or app. Follow the login method supplied with the order; do not create a new profile with a similar address. CapCut warns that different sign-in methods may open different accounts even when the email matches.
Open the sign-in screen and choose the method specified in the order.
Carefully enter the supplied details and check for extra spaces.
Compare the opened profile with the supplied login.
If an error appears, save its text and stop repeated attempts.
03
Check access with a small project
Check the plan name, expiration date and workspace. Then create a short test project using an unimportant clip of your own and check the feature you need. Start with ordinary editing; running a paid AI generation may consume credits.
For the 1200-credit plan, also check the balance. This test verifies your particular account; it does not establish that every tool is available on every device. Avoid uploading a large work archive until the basic terms are confirmed.
04
Connect devices without unnecessary attempts
Pro Team allows no more than 1–2 devices; changing the email or leaving the workspace is prohibited. Team with 1200 credits allows one phone and one laptop. These are the supplier offers’ conditions, not a general rule for every CapCut user.
Before signing in on another device, decide which permitted devices you will use regularly. Do not test the password on several computers at once or share the account with friends. If sign-in is restricted, further attempts are not a substitute for contacting support.
05
What to save for support
Prepare the order number, selected plan, device, app version and exact error message. State whether sign-in worked before and where the problem occurred. Keep the error visible in screenshots but hide passwords and personal details.
Do not change account credentials in an attempt to fix the subscription. If sign-in requires verification that is not covered by the supplied details, ask Unlimit support how to proceed. Separate access to the email inbox is not promised.